Promote NDIS Business Online

7 Ways to Promote Your NDIS Business

As a National Disability Insurance Scheme (NDIS) service provider, establishing and growing your business can be challenging. With tight competition and the need to reach potential participants, it’s necessary to have a well-defined marketing strategy in place. In this article, we will explore 7 ways to promote NDIS business and stand out from the competition.

1. Define Your Target Audience

One of the fundamental steps in marketing your NDIS business is to define your target audience. Understanding your ideal participants will enable you to tailor your messaging and communication to resonate with them effectively. Consider factors such as age, disability, location, and specific challenges your target audience faces.

For instance, if your NDIS services focus on psychosocial recovery for adults leaving the justice system between the ages of 18 and 65, you need to create content that appeals to this specific group. Understanding their needs and desires, you can develop more impactful messages that directly address their concerns.

Location is also an essential consideration. If you operate in a specific area, such as Carlton in Melbourne, it may be more beneficial to target participants in that locality rather than trying to reach participants across the entire city. Take the time to define your target audience and refer back to it frequently to ensure all your marketing efforts are directed towards the right people.

Understanding your Ideal Participants


2. Optimise Your Website for SEO

Optimising your website for search engines (SEO) is a powerful way to increase your visibility and attract more relevant traffic. While you don’t need to become an SEO expert, understanding the basics can make a significant difference. Better yet, reach out to digital marketing agencies such as 21 Webs. (Find time to read about our blog – SEO and Data Analytics Success for Small Businesses in Melbourne)

When building your website, identify relevant keywords and phrases related to your NDIS business offering. Incorporate these terms throughout your website content, including titles, meta descriptions, image alt tags, and page content. By doing so, your website will have a higher chance of appearing in search engine results when people search for those specific keywords.

Create valuable and engaging content that provides useful information to your visitors. Quality content helps with SEO and keeps visitors on your site for longer, increasing their chances of exploring other areas of your website. Additionally, ensure that all images on your website have descriptive alt text, helping search engines understand the relevance of each page.

Regularly review your website content to ensure it aligns with your target audience and the messaging you want to convey. This step will ensure your website is optimised and aligned with your overall marketing strategy.

Website Optimisation


3. Build Relationships and Referral Partnerships

Building strong relationships and referral partnerships is crucial for the success of your NDIS business, especially in the early stages. As a new provider, you may not have a long history of participant testimonials to rely on. Therefore, establishing trust and rapport with referral partners is essential for gaining your first NDIS participant.

Identify potential referral partners, such as allied health providers, medical practitioners, community groups, and support coordinators. Reach out to them and introduce yourself, focusing on building trust and understanding their needs. Ask questions, show genuine interest, and offer value where possible. By developing strong relationships with referral partners, you can create a mutually beneficial network that leads to referrals and growth for both parties.

Remember the power of online networking through platforms like LinkedIn and Facebook. Create a business page for your NDIS business and actively engage with potential referral partners and participants. Share relevant content, join NDIS-related groups, and contribute to discussions.

Build a Relationship


4. Leverage the Power of Social Media

While not essential, social media can be a powerful tool for promoting your NDIS business. It allows you to reach a large audience quickly and cost-effectively, providing a platform to build your brand and engage with potential participants and referral partners.

Start by defining your target audience and determining which social media platforms they use most frequently. Facebook and LinkedIn are popular choices for NDIS providers, with Facebook targeting participants and LinkedIn focusing on referral partners. Create accounts on these platforms and establish a consistent brand presence by adding relevant information and engaging content.

On Facebook, invite your friends, family, and contacts in the disability sector to like your page. Post regularly, aiming for at least one post per day, and use a mix of informative, promotional, and engaging content. Share relevant news, celebrate relevant days, and inspire your audience. Regularly interact with your followers, responding to comments and messages promptly.

LinkedIn, on the other hand, requires a more professional approach. Post at least twice weekly, focusing on industry news, informative articles, and updates about your business. Participate in NDIS-related groups, share insights, and connect with potential referral partners. Building a strong social media presence can help enhance your brand and attract participants to your NDIS business.

Leverage the Power of Social Media


5. Create Compelling Marketing Designs

Marketing Material Design is crucial in promoting your NDIS business and establishing credibility. Business cards and brochures are essential for making a positive impression on potential participants and referral partners.

Design professional-looking business cards that include your company name, contact information, website URL, logo, and a brief description of your services. Carry these cards with you and distribute them during networking events or meeting potential participants or referral partners.

Brochures are another effective marketing tool. Develop a small, tri-fold brochure that provides detailed information about your services and the benefits participants can expect. Use images and concise descriptions to convey the types of disability support services you offer. Ensure your marketing collateral is consistent with your website content and messaging.

If you have the resources, consider creating posters and flyers to raise awareness of your business. To reach potential participants, place them in strategic locations such as medical centres, community groups, and allied health providers. Include your contact information and a brief description of your services in these materials.

Your marketing collateral should reflect professionalism, build trust, and showcase the unique aspects of your NDIS business.

Making a Positive Impression


6. Utilise Online Directories and Quality Backlinks

Online directories and quality backlinks play a significant role in improving your online visibility and search engine rankings. Submit your business details to reputable online directories, ensuring consistency in your name, address, website URL, and contact information. This process helps Google recognise your website’s authority and boosts your overall rankings.

Seek opportunities to have other websites link back to your NDIS business website. Focus on reputable websites related to the disability sector, ensuring the links are relevant and valuable. Building a network of quality backlinks demonstrates authority and credibility to search engines like Google.

Take advantage of online disability sector directories, as they can be a valuable source of referral traffic. Submit your business information to these directories, ensuring you leverage every opportunity to gain exposure for your NDIS business.

Improve Online Visibility with NDIS Directories


7. Establish a Google Business Profile

Creating a Google Business Profile is essential for any NDIS business looking to reach local participants. This free tool helps your business appear in local searches and on Google Maps, providing valuable information to potential participants and their families.

To create a Google Business Profile, you need a physical address for your business. This can be a shared office space or a location where participants can visit you. Ensure that your physical address is displayed on your website for verification purposes.

Visit google.com/business and follow the steps to enter your business details accurately. Include relevant information such as your business name, address, phone number, website URL, and a description of your services. Once Google approves, optimise your profile with additional content, such as photos or videos showcasing your unique offerings. Regularly update your profile with new services or announcements, and respond promptly to any comments or questions from participants.

A Google Business Profile enhances your online presence and increases your chances of being discovered by local participants searching for NDIS support services.

Start Targetting Locally with Google My Business



Promoting your NDIS business requires a strategic approach and a combination of different marketing strategies. By defining your target audience, optimising your website for SEO, building strong relationships and referral partnerships, leveraging social media, creating compelling marketing collateral, utilising online directories and quality backlinks, and establishing a Google Business Profile, you can increase your visibility, attract participants, and build a successful NDIS business.

Consistency and ongoing evaluation of your marketing efforts are crucial to long-term success. Regularly track your results and adjust your strategies to maximise marketing effectiveness. With dedication and perseverance, your NDIS business can thrive and positively impact the lives of those needing disability support.

Contact us today and discover how we can help you promote your NDIS business.

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